Support
Need help with one of my apps, or have an idea? I'd love to hear from you.
Email ciscoalcala@gmail.com and I'll get back to you as soon as I can. Please include the app name, and your device and iOS, iPadOS or watchOS version.
Picale: Step Tracker
My step count shows 0 or isn't updating.
Make sure Picale has permission to read your steps. On your iPhone, go to Settings > Privacy & Security > Health > Picale and turn on Steps.
Tabatas Timer
A workout won't start from my iPhone.
Workouts started from iPhone run on your Apple Watch, so you need a paired Apple Watch with Tabatas Timer installed. Make sure the watch is unlocked, on your wrist, and near your iPhone.
Heart rate isn't showing, or workouts aren't saving to Health.
On your iPhone, go to Settings > Privacy & Security > Health > Tabatas Timer and turn on Heart Rate and Workouts.
Heavy Loads
It says I'm under my target weight.
Heavy Loads only uses plates you own, and never goes over your target. If your plates can't make the exact weight, it loads the closest weight below and shows how far off you are. Add any plates you're missing in the Plates tab.
The bar weight looks wrong.
Check the bar selected in the menu at the top of the screen, and your collar setting. Collar weight is included in the total.